Frequently Asked Questions
Where are you located?
We are located in Orlando, FL.
What do I do if I forgot my password?
If you can’t remember your password, you can reset a new password by clicking the "Forgot your password?" link here.
How can I check the status of my order?
There are several ways to check the status of your order:
Check your email: You will receive an email confirmation when your order ships including all of the relevant tracking information.
Visit your account: Log in to your account and view your order history to check your order status.
Contact us: If you still have questions regarding the status of your order, you can reach out to us.
When will I receive my order?
Please view our processing and shipping policies here.
Can I cancel or edit my order?
Unfortunately, we are unable to edit or cancel orders once the order has begun to process.
I didn’t receive an order confirmation or shipping confirmation email. What should I do?
We're sorry you didn't receive your order confirmation. It's possible that it may have ended up in your spam folder or the email address provided is incorrect.
Please reach out to us and we will be happy to provide you with the tracking information.
What do I do if I never received my order?
If you have not received your order, please reach out to us. We will do our best to work with the shipping carrier to locate your package.
My item arrived damaged! What do I do?
If your order has arrived damaged, please contact us within three (3) days of delivery. A refund (or replacement, if available) will be issued.
A clear picture of the damaged item and the packaging will be required in order to begin the return/refund process.
If a refund is honored, your refund will be processed and a credit will be applied to your original payment method. Most refunds are posted within 3-5 business days, but please contact your bank for exact available fund dates.
What is your return policy?
Please view our return/refund policy here.