Frequently Asked Questions

How are you responding to COVID-19?

We are operating as normal during the COVID-19 pandemic. However, please be aware that USPS is experiencing some delays due to the pandemic. Although most of our items are received on or before their expected arrival date, we cannot guarantee any of the estimated delivery dates as they are beyond our control.

 

How long will it take to get my items?

Our current processing time for most items is 8-10 business days! This means it will take us, at most, 8-10 business days to make your item before it is shipped. We ship most of our items USPS First Class Mail or USPS Priority 1-4 Day shipping. 

 

What comes in your subscription box?

Our subscription boxes make it easy to decorate! We take the stress out of finding the perfect decor for your tiered tray every month by carefully designing and creating at least five seasonal items for each monthly box! You can find more details on our subscription box here.

 

Can I cancel my subscription? 

You may cancel your Monthly Subscription Plan ($60/month) at any time! However, because we offer special discounted rates for our 3-month and 6-month plans, these are not subject to any cancellation before the subscription period ends.

 

Do you offer refunds/returns? 

Please view our refund/return policy here.

 

Do you make custom orders?

If you can't find what you're looking for in our store, please reach out to us and we will work to do our best to bring what you're looking for to life! You can message us using our chat option or email us at contact@wintuckhome.com.